PATHETIC CUSTOMER SERVICE!!!!!!
<p>We previously had a Telkom line installed at our house, and when I placed that order, I waited 3 days for the technician to come out and fix everything, still couldn't believe how fast we were helped!</p> <p> </p> <p>Since then, we have cancelled the service, as we were going to move.</p> <p> </p> <p>Now I am trying to get the line activated again, but this time I have NOTHING good to say about the experience!!!</p> <p> </p> <p>I originally phoned Telkom on 25/04/2017, to request line re-activation, and was told it would happen within the next 2 weeks. Forward 3 weeks, and I still hadn't heard anything from them, so I phoned to follow up.</p> <p>I spoke to a gentleman, and he said that according to the system, the application is in the final steps of being processed and that I should receive an SMS confirming appointment details within the next 5 days.</p> <p> </p> <p>Forward another week, I phoned Telkom AGAIN and spoke to a lady. She put me on hold for quite some time and when she came back to me, she said that the original lady that processed the order did everything wrong, and that I never would have been helped..!! So I was in fact **** to by the guy I spoke to the week before..</p> <p>She cancelled the previous order, and captured a new one (on 18/05/2017), and said that she escalated it so that it gets immediate attention, and that she will forward everything done on it thus far to her supervisor.</p> <p> </p> <p>I phoned again on Friday, 2 June 2017, to be told that the order is in the final processing stages.</p> <p> </p> <p>Today is now the 6th of May, and I just had to phone them again to find out what is going on. And surprise, surprise, my order is in the final processing stages and I will be contacted before 15 June (which marks 21 working days from the date the order was placed).</p> <p> </p> <p>We can not continue without internet at our house, as we cannot work. </p> <p> </p> <p>This is the worst service I have EVER received and don't think that I will even be continuing my Telkom mobile account once it has expired because of this..!!!</p>
Hi Noleen,
As you can see on your system, this issue STILL hasn't been resolved.
As on the day that the technician was supposed to come to my house to fulfill my order, he didn't show up.
I then proceeded to phone your call centre at about 3:30pm to find out why, and was told to phone again at 4om so that the matter could be escalated.
4pm I phoned again, and was given the technician's number.
I then phoned the technician, and he said that he wasn't able to complete the order, as the other technical department dealing with the lines at the 'hub', made a mistake and plugged in our line in the incorrect port.
So our order has gone back a step, and IF all goes well, will be resolved on their side and should be ready to be handed over to the final technical department within 5-7 days, and THEN only will the appointment date be confirmed.
This is completely unacceptable, as I have been waiting for almost 2 months!!!! This is utterly pathetic, as for almost 2 months, there were only 2 people in your whole company able to assist me! A genteleman I spoke to, and a lady in your billing department.
You really need to hire competent, literate people, rather than the ilitarate bunch you currently have working for you, as 4 people weren't able to read that the billing address was put in completely wrong, and another person wasn't able to tell me that the technician couldn't complete the order.
Instead, you expect people to sit around on the phone the whole day and try and sort out all issues ourselves..
This whole experience, is by far the WORST customer service experience I have EVER had, and if this problem isn't resolved by Friday, I will continue to cancel my order, and will also cancel my cellphone contract in September.
Hi Noleen,
As you can see on your system, this issue STILL hasn't been resolved.
As on the day that the technician was supposed to come to my house to fulfill my order, he didn't show up.
I then proceeded to phone your call centre at about 3:30pm to find out why, and was told to phone again at 4om so that the matter could be escalated.
4pm I phoned again, and was given the technician's number.
I then phoned the technician, and he said that he wasn't able to complete the order, as the other technical department dealing with the lines at the 'hub', made a mistake and plugged in our line in the incorrect port.
So our order has gone back a step, and IF all goes well, will be resolved on their side and should be ready to be handed over to the final technical department within 5-7 days, and THEN only will the appointment date be confirmed.
This is completely unacceptable, as I have been waiting for almost 2 months!!!! This is utterly pathetic, as for almost 2 months, there were only 2 people in your whole company able to assist me! A genteleman I spoke to, and a lady in your billing department.
You really need to hire competent, literate people, rather than the ilitarate bunch you currently have working for you, as 4 people weren't able to read that the billing address was put in completely wrong, and another person wasn't able to tell me that the technician couldn't complete the order.
Instead, you expect people to sit around on the phone the whole day and try and sort out all issues ourselves..
This whole experience, is by far the WORST customer service experience I have EVER had, and if this problem isn't resolved by Friday, I will continue to cancel my order, and will also cancel my cellphone contract in September.