1 reviews | Active since May 2012
PATHETIC CUSTOMER SERVICE!!!
<p>CALLED ON THE 11TH OF JAN 2017 TO LOG MY QUERY, WAS ADVISED OF A 72 HOUR TURNAROUND TIME FOR FEEDBACK. CALLED BACK IN FEB AND WAS ADVISED BY THE 2IC THAT THE INITIAL QUERY WAS NOT ATTENDED TO AND HE WILL DEAL WITH THIS AND ASKED ME TO PLEASE GIVE HIM ANOTHER 72 HOURS. I CALLED IN YESTERDAY AND SPOKE TO A CONSULTANT BY THE NAME OF ITUMELENG WHO ADVISED ME THE SAME THING, IT WAS NOT ATTENDED TO, I ASKED FOR THE SUPERVISOR AND WAS HANDED OVER TO A TEBOGO WHO ASSURED ME THAT HE WILL DEAL WITH THIS AND EVEN EMAIL ME DIRECTLY THE CASE NUMBER WHICH I AM STILL WAITING FOR, TODAY IS THE 24TH OF MARCH, I INITIALLY CALLED ON THE 11TH OF JAN, IT IS NOW WELL OVER 2 MONTHS AND I STILL HAVE NO FEEDBACK. I HAVE BEEN A CUSTOMER WITH TELKOM MOBILE FOR A LONG TIME, HOWEVER I WILL NEVER RECOMEND THEM TO ANYONE GOING FORWARD AS IT IS CLEAR THAT ONCE THEY HAVE YOUR BUSINESS IT IS ALL THEY CARE ABOUT, CUSTOMER SERVICE MEANS NOTHING!!! SEEMS LIKE I WILL HAVE TO TAKE THIS UP WITH THE OMBUDSMAN AS WELL.</p>
number in question ********** , however should you need to get hold of me, please contact me on **********
number in question ********** , however should you need to get hold of me, please contact me on **********
Complaint logged on the 24/03/2017. To date still no feedbac****!!
Complaint logged on the 24/03/2017. To date still no feedbac****!!
Complaint logged on Hello Peter on the 24/03/2017. To date still no feedback. Initial query was logged with the contact center on the 11/01/2017 and still to date no feedback. Seems which ever channel you log a complaint you still get no joy or support. The money has now been debited from my account. I assume the next step is to open a case against this company as they are debiting more than what was initially agreed upon. If there is any competent agent that receives this complaint, please cancel my contract, refund me money and we can call it a day. If there is no one that can assist me which I assume there isn’t, then not a problem, will get a case number and then contact you. Been patient long enough!!!
Complaint logged on Hello Peter on the 24/03/2017. To date still no feedback. Initial query was logged with the contact center on the 11/01/2017 and still to date no feedback. Seems which ever channel you log a complaint you still get no joy or support. The money has now been debited from my account. I assume the next step is to open a case against this company as they are debiting more than what was initially agreed upon. If there is any competent agent that receives this complaint, please cancel my contract, refund me money and we can call it a day. If there is no one that can assist me which I assume there isn’t, then not a problem, will get a case number and then contact you. Been patient long enough!!!