Pathetic customer service...

<p>I called Telkom's call centre on 06/02/17, as I received an sms stating that my Telkom account is overdue. I explained this to the agent (Sydney) and sent him an email with all proof of payment. He advised that he would then send me a case ID and up until today, I haven't received anything!</p> <p> </p> <p><br />I then called on the 15/02 as my service was interupted (Suspended) by Telkom, even though I sent all prrof of payment and still received no case ID. The lady that assisted me said she could see all payments were made and that I should not have been Suspended by Telkom.</p> <p> </p> <p><br />I called again, after going to the Telkom store at Canal Walk and spent almost 2 hours on the phone. The agent (Jarryd Kamfer) assisted me and done so in a very professional manner. I then escalated the situation to his manager who failed to call me back. Today is the 24/02, 6 days after I called and my Cell phone is still suspended. I refuse to pay for the full month and for any Direct Debits that were reversed by me as I already made manual payments.</p> <p> </p> <p><br />Telkom really needs to train their staff better and actually take pride. I think they have this ****ty attitude towards all customers because they own the biggest infrastructure and takes no care of customers and customer service.</p>