Pathetic customer service!!!

<p>I've had this on going problem with Telkom since I signed up with them. So many disputes. My last dispute was the last straw. I had a dispute and someone called me to explain it which I was happy with, expecting the owing balance to be deducted from my account but no, it doesn't get deducted and nobody notifies me of anything. On Monday 9.02.2017 I decided to call in as I have not received any statements since last year and I went to get a bank statement and noticed that Telkom hasn't been debiting my account only to find out that the balance is R 3400.00 and is about to be handed over if I do not pay 40% immediately. I got told on 9.02.2017 that on the 6th of December 2016 the was a rejection on my account. How come I was not notified or contacted about this????? Why did nobody follow up with me???? I'm extremely disgusted in this! I would like to keep my service and not have my account handed over! I need to speak to someone ASAP about an arrangement going forward.</p>