Pathetic Customer Service

<p>I have been to the TELKOM STORE IN CLEARWATER SHOP 12 ENTRANCE 4 to book my new Sony M5 phone in for repairs.The phone was over heating & the battery lasted only 10 hours everyday.When it was booked in by the Assistant Manager on 31 December 2016,she advised that Telkom would notify me of updates on the repairs but nothing was received by me at all.I waited for the entire month of January 2017 with no contact from Telkom with regards to my phone. I HAD TO PHONE IN MYSELF TO FIND OUT ABOUT MY PHONE ONLY TO FIND OUT THAT THE PHONE WAS ALREADY IN THE STORE AFTER BEING REPAIRED. WHEN I ARRIVED IN THE STORE I SPOKE TO THE MANAGER:YVETTE JOSEPH WHO WAS NOT REPONSIVE OR HELPFUL AT ALL.HER ATTITUDE WAS PATHETIC & PUTRID. SHE SAID THAT SHE RECEIVED MY REPAIRED PHONE AND DOES NOT KNOW WHY SHE DID NOT CONTACT ME.AS A CUSTOMER I WAS DISGUSTED WITH HER RESPONSE AND WHEN I ASKED HER FOR HER SUPERIORS NUMBER TO LODGE A COMPLAINT SHE GAVE ME THE REPAIR CENTRES NUMBER. SHE HAS NO CUSTOMER RELATION S****S WHAT SO EVER & I CANNOT BELEIVE THAT TELKOM POSTS PEOPLE LIKE HER AS A MANAGER! I HAVE BEEN TO NEOTEL IN THE PAST ON SEVERAL OCCASIONS WITH ALSO A FAULT ON MY NEOTEL PHONE WITH EXCEPTIONAL CUSTOMER SERVICE RENDERED TO ME BY THE STAFF IN DURBAN & JOHANNESBURG.I COMMEND NEOTEL ON GOOD CUSTOMER SUPPORT & SERVICE. I PICKED UP MY PHONE FROM TELKOM ON THE 26-01-2017 ONLY TO HAVE THE SAME PROBLEMS ON THE PHONE AGAIN WITH MORE FAULTS ADDED ON. I WENT BACK TO THE STORE ON THE 31-01-2017 TO BOOK IT IN AGAIN & SPOKE TO YVETTE JOSEPH ONCE MORE WITH A BLATANT RESPONSE THAT THERE IS NOTHING THAT SHE CAN DO TO HELP ME. </p>