Pathetic customer service

I visted the telkom rosebank branch on 2015/04/18 to apply for a new cellphone contract , was assisted by a consultant who showed no gumption in going the extra mile, he assisted me with only what was required of him he started the application process and he told me that the system was offline but he will give me a call when it came back online, that was at 4:30 pm (18/04/2015) up untill now 12:30pm (19/042015) still no response . I returned to the branch to recieve complete and utter **** customer service and advised that the consultant whom assisted me was not in therefore I can not be assisted further , the documents that I supp**** can not be found .. I will be canceling my existing contracts with telkom and will not recommend the service