Pathetic Customer Service

<p>Ordered an ADSL line 15 Dec 2016. I was then told that it would take 2 working weeks to install as HIGH priority. 12 January was then scheduled for line installation. Problem found with underground cable. No feedback given by Telkom regarding installation. 23 Jan I follow up and the next date given to install the line is 7 Feb. This is completely unacceptable and Telkom clearly has no regard for their customers. They should appoint more technicians and way more operators on phone lines because the average wait to talk to someone in 20 minutes. Disgusting! Please can someone step in and challenge this company. </p>