PATHETIC CUSTOMER SERVICE

On 19 March 2015, I contacted Telkom on 10210 to upgrade my existing Telkom telephone line2an ADSL line. The agent told me that my router would be delivered within 7 days and that I could got to any store and collect my usb modem. I went to the Musgrave store and was told that they had no stock of the usb and that they will check for availability and get back to me, they never did. I went and received it from another store. I was also told that they will not give me a router and that I must wait for it to be delivered. Its been more than 3 weeks now and I still havn't received my router. I contacted ***- CCD couriers provided by a Telkom employee (MAGDA-***) and I was still not assisted, I left a message and they failed to return it.