Pathetic Customer Service

it is so ironic that Telkom is a communications company but has absolutely no idea of what communicating & customer service is. Giving feedback, following up, having the correct information and a call centre that actually knows what is going on is all foreign concepts to them. what did i expect? after receiving such poor service in January I decided to give them a second chance. Hesitantly going back to the Canal Walk branch to apply for one of their deals and expressing my concern for not wanting a back and forth with feedback like last time and guess what, its exactly what I got. Supplying all the information they need. Being promised feedback within 48hours. Turns out the store has not even processed any paperwork and this is 1 week later. I call the call centre, even worse, being served by *********** agents with attitude and being transferred from one to the other each not knowing what is going on. PATHETIC! this has been the second time they have done this I'm so over their lack of service . all trust is gone..their back office is the most unreliable ever when given correct information and clear instruction THEY STILL GET IT WRONG. Get it right the first time.