Pathetic Customer Service

<p>Called Telkom contact centre on the 23rd of December as I had a problem sending SMS's. I spoke to 3 different people who told me 3 different things, the last one I was spoke to was Rita. I was on the line with her for an hour and she decided to disconnect the call after that hour without assisting me. I then call called again spoke to Xolani who assured me from the beginning of the call that he'll help me, I'm greatful to him as he tried everything. He even called me back on a different number so he assist me with my phone on hand and he helped me and I was able to sent messages.</p> <p>Today I'm having the same problem and I've spoke to 6 people and they cannot help. I was put through to technical department and one of the agents from said I must call 081 191 which I think does not even exist because the line just disconnects. The last person I spoke to was Nthabiseng whom I told that Xolani assisted me and she ask me to tell her what to do then because she can only log a case to back office. I find it very funny that Xolani assisted me and no one else knows the the USSD code that he gave me.</p> <p>Its said because I don't think people like Nthabiseng understand what customer service means, she kept putting me on hold and would not even bother to keep me informed of what she was doing or checking.</p> <p>Telkom is slowly because like many call centres.<br />I still have a case that is unresolved since October I'm still waiting for feedback but it's seems no one cares.</p> <p>Its Xmas and I can not send out Xmas wishes to family and friends, this is sad.</p>