Pathetic Customer Service
<p>First of all let me start by stating that Telkom is a monopoly in the adsl line installations as no one else does it. Their service is absolutely pathetic. Their call centre simply states its their way or the highway. They send out technicians who do not know what they are doing and simply keep booking appointments irrespective if you are at home or not. </p> <p> </p> <p>They do not care about customers because they know that we need them. </p> <p> </p> <p>Simply pathetic</p>
Have still not heard anything from Telkom. Like i said before customer service is non existent within this company
Have still not heard anything from Telkom. Like i said before customer service is non existent within this company
I am not available on the 7th. I have stayed away from work now for 4 days and every time a technician came through he found a different problem.
Whenever a new technician comes through he is not aware of what problem the previous technician found. This is unacceptable and the call centre staff do not care about the customers circumstances. I asked because of the service that i am getting that the appointment be made for a Saturday and i simply get told NO WAY.
I have been waiting now for over 40 days for a technician to install this. Why must customers be put in a situation like this? 4 days i stayed at home waiting for a technician and one day left my wife at home but the technician never pitched up.
Is customer service not important to you being a huge company??? Please give me a solution not the the same pathetic service as usual.
I look forward to your reply!!!
I am not available on the 7th. I have stayed away from work now for 4 days and every time a technician came through he found a different problem.
Whenever a new technician comes through he is not aware of what problem the previous technician found. This is unacceptable and the call centre staff do not care about the customers circumstances. I asked because of the service that i am getting that the appointment be made for a Saturday and i simply get told NO WAY.
I have been waiting now for over 40 days for a technician to install this. Why must customers be put in a situation like this? 4 days i stayed at home waiting for a technician and one day left my wife at home but the technician never pitched up.
Is customer service not important to you being a huge company??? Please give me a solution not the the same pathetic service as usual.
I look forward to your reply!!!