Pathetic Customer Service

I have received shocking and pathetic service from Telkom. I called in yesterday to query the data I had purchased. I bought 5 gig and was depleted in a couple of hours, usually this will last me a couple of days (I didn’t change my usage)

I also told the call center agent that when my data contact ends I don’t want to renew the contract.

When I try use my data today I couldn’t log onto the internet. I tried to reset my router but still nothing. I then called the call center.

I am told that my SIM card was cancelled that’s why I can’t access the internet. This is absurd. I have been on the line for over an hour and I have been told that I must go to the branch to be assisted. I asked to speak to the manager but the call center agent cut the call