Pathetic Customer Service

Just over 2 years ago I signed up for a fibre package which included a landline and 2Gb mobile data. I got the SIM card at a Telkom outlet in Cape Town and only got it working after I had to revisit the store where a new SIM was issued.

Everything was working fine since then, but then the mobile data suddenly stopped working although it indicates on my account that I have the full 2Gb available.

I have been trying to get this fixed, but after visiting 2 different Telkom shops, spending hours on the phone, their web chat line and even sending an email I have made NO progress whatsoever in resolving this problem. Needless to say, I have had enough of this pathetic customer service and have decided to cancel my contract with Telkom and go to another ISP.