Pathetic Customer Service

<p>Good day</p> <p> </p> <p>I hope this email finds you well.</p> <p>My name is Phumolane Tsotetsi. I would like to request for assistance on the below matter.</p> <p>On the 31st March 2016 I visited the Telkom Mobile Store at Carnival Mall in Brakpan to log a dispute for two cellphones contracts that were opened **********ly the consultant request me to bring my ID, affidavit and proof of residence. Documents were submitted a month later I visited the branch again to enquire about the query I logged. I was informed that the Dispute was logged incorrectly I was given a case number ********** 9. On the 27th September 2016 I received a call informing me that I have been handed over. I went back to the store I was informed to bring the documentation again, documents were submitted I was given Case number ********** 3. I was informed that the query will take 7 to 21 business days. I have been calling your call center the consultants kept telling me the query has been escalated , I will receive a call from the investigating officer. I have not received a call up until I received a call and numerous sms from the collections department informing me that I have been handed over. As a customer I am deeply disappointed and frustrated as I am constantly receiving calls and sms harrasing me.</p> <p>Your assistance will be appreciated.</p>