Pathetic customer service

<p>Again I am having to go through the frustration of not being able to use my landline again.</p> <p> </p> <p>On 26 October 2016 13:39 I phone the technical support department to log a fault –spoke to Nwabisa and she states that my line has been discontinued and that I should speak to the billing department.</p> <p>Billing department – spoke to Terianna – she confirms that my services are active and my account is up to date and referred me back to technical support</p> <p>Technical support – spoke to Akhona –she states that she cannot open a fault as my services on ********** 107 is discontinued and that my new number is ********** 237. When I ask to be directed to a Team leader, she refuses. Eventually she tells me that there are no supervisors available on the floor. Are they all gone out to lunch or gone home????</p> <p> </p> <p>This is indeed frustrating having to go through the same situation every month. I have not cancelled my line ********** 107 and it is quite ridiculous have to pay full subscription every month when my services are not available. It is ridiculous having to phone in every month to try and rectify this problem. If this issue is not fixed, I will take this up further and I will cancel my line and take this to the media.</p> <p> </p> <p>On 27 October i was contacted by Athenkosi Seti from the escalations department with escalation ref nr 311521. He promised to sort out this matter and call me back. No response to date. I have further escalated my query on 04/11/2016 and no response from telkom to date. This is absurd</p> <p> </p>