Pathetic Customer Service

<p>I tried to do an upgrade with Telkom Mobile but the consultant in store cancelled my number by mistake and upgraded the wrong number. When I brought it to his notice he could not rectify the issue. His manager had to intervene and then said that my upgrade now depended on cancellation of the number that was supposed to be cancelled. Then the store called three times to say the landline account (which was not even in arrears) needs to be paid before my contract can be upgraded. So I'm in the store for 30 minutes, trying to get the same consultant to understand that the cancellation has nothing to do with a landline payment and that my upgrade is depandant on the cancellation. When is Telkom going to employ efficient staff???</p>