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WL
Wesley L

1 reviews | Active since Jun 2016

20 Sept 2016, 08:11

Pathetic customer service

<p>For more than a month now I've been trying to get a billing related issue resolved. Emails that are sent to Telkom are never delivered "because the inbox is full" and the people manning the online chat ****ion are useless and rude. I keep getting fed the same copy-paste line and no one seems willing to help me. </p> <p> </p> <p>For the past 11 days I've just been ignored - no one will will reply to my emails or help to sort out the issue.</p> <p> </p> <p>Sending a formal complaint to The National Consumer Commission later today. Maybe that'll get the moving - doubt it though...</p>

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Replies (5)
WL
Wesley L's update21 Sept 2016, 13:40
Reviewer Update

It's exactly as I thought. Telkom has no intention of helping me with this issue and continues to provide sub-par and sub-industry customer service. If there was competitor to Telkom I would have switched already.

WL
Wesley L's update23 Sept 2016, 08:03
Reviewer Update

"Please be advised that your query is being attended to and feedback will follow." - this turned out to be compltely untrue. No one has contacted me, no one provided any feedback at all.

Like I mentioned earlier, pathetic customer service.

WL
Wesley L's update26 Sept 2016, 14:57
Reviewer Update

I'm still witing, Telkom. I have heard nothing from you.

You are publically showing how little you guys care about your customers...

WL
Wesley L's update04 Oct 2016, 07:11
Reviewer Update

Update: 2 months have past since I first raised my original issue. Still no resolution.

Beginining to lose hope... would switch to a competitor if one actually existed...

WL
Wesley L's update11 Oct 2016, 17:30
Reviewer Update

Stil no resolution or contact from Telkom. They have no interest in actually engaging with me to solve this problem