Pathetic customer service

<p>We have a current line with Telkom which is registered with Telkom in the name of our Landlord, this line has been split and also is an ADSL line, which is currently on a package with Afrihost and we wish for it to remain this way as Telkom was unable to provide us with the required service. We have just had a new line installed which is in our company name.</p> <p> </p> <p>We installed a PABX switchboard system and in order for this system to work the way we need it to (with a hunting option from our current line to our new line and vice versa) both Telkom lines need to be registered in the same company name. Which does not seem like too much to ask...</p> <p> </p> <p>Sisanda Qeqe informed us on 10/08 that the changes had been made and that both lines were now registered in our name. However this is not the case... The first line is still under our landlords account and the new line is under our account. I have called into Telkom and they say that they are unable to merge these to accounts, for which reasons are unknown! </p> <p> </p> <p>All we ask is for Telkom to remove the line from our landlords name and into our name (letters have already been supp**** from both parties with ID documents), then to have our new number as well as the one with the ownership change to be put into 1 account for debit order purposes!! Is this rocket Science Telkom SA?</p>