Pathetic Customer Service

<p>We are an NGO company, we took a contract with Telkom for both the landline & internet. worst decision on the service provider! well to cut a long story short: we have been experiencing problems with service delivery & cable theft, we have lodgged several queries which were not attended to,much to our suprise, the account has been handed over to the attorneys'without prior warning, we have not received any statement that showed we were in arrears instead we always had a credit balance with Telkom, we didnt even receive the section 129 letter, instead we keep on receiving threatning smses from their Attorneys', we have contacted those Attorneys'they too, have failed to provide us with the answers we seek, pertaining to the acount payments, queries logged with Telkom. this is a REPUTATIONAL Risk for our organisation. how are we supposed to get sponsors, deliver our services to the community, that has entrusted us with their future?</p>