Pathetic customer service

<p>On the 16/07/2016 I upgraded my internet package from a 20 gig soft cap to a 50 gig soft cap at your Promenade branch, the upgrade was not put throuh and I never received any response, even though the sales assistant promised me that she'd keep me updated. I contacted your call centre on the 08/08/2016 they advised me that the upgrade was never logged and advised that I could do it over the phone, which I did then they told me that I would get an sms and a call back with the order number - which again never happened. I seriously contemplated cancelling but I gave telkom the benefit of the doubt, therefore, I phoned in AGAIN and I got an order number which does not exist. What puzzles me furthe is that each time I need to call in and explain the same process over and over - do they not capture this on their system? On the 15th I phoned (because telkom seriously does not care about their customers) I spoke to the most unproffessional customer care agent Asanda, who was blatantly rude and refused me a manager and transferred me through to billing while I was speaking to her. From billing I was promised a call back from a manager named Samantha, which never occurred. I called your call centre this morning because I received a text message advising that a technician would come to my house. However, when I spoke to your sales people (store and call centre) they advised that a technician is not needed for the upgrade. CLEARLY NO-ONE KNOWS WHAT THE HELL THEY ARE DOING - so I called your technicall department (all this waisting my time, not being taken seriously and bad attitude from your side) they too informed me that a technician is not required and that the upgrade can happen at any moment. The call centre confirmed that I have been upgraded when I called in today, my question is - why wasn't I notified of the costs so that I can confirm the upgrade. Nobody can tell me the costs involved - why? (are they that pathetic) No manager or anyone has returned any of my calls or contacted me back as promised. I am seriously fed up with Telkom and their don't care attitude, I want action to be taken against these staff members as your calls are recorded. I want to know the costs and I want compensation for this atrocious experience, if you dont get back to me I am cancelling!</p>