PATHETIC CUSTOMER SERVICE

<p>I have recently ordered a new telephone line and have been waiting for days for Telkom to call me back after requesting thrice on their website for a call back. Today 26-07-2016 when the contact center finally called me back the agent dropped the line on me and had no regard for even calling me back. I myself work in a contact centre and this is appalling that customer service in South Africa is so pathetic! If I ever dreamt of dropping the line on one of my United States customers I will most certainly be dismissed with immediate effect for the simple reason that a business is built on its customers and without them the business is in fact nothing. Obviously the same sentiment is not shared in this country. If this matter is not escalated to Telkom head office or management I will take this further because I need that telephone line to get ADSl and seen as Telkom is the entire monopoly in this regard there is no one else I can go to! Hello Peter please do something about this??</p>