PATHETIC CUSTOMER SERVICE

<p>I paid my account on the 8th July hoping my line will be reconnected within 72 hour as they promise, however the following Wednesday 13th I took my time to phoned and enquire why it is still suspended where the lady told me that she is going to open a case and back office will contact to reinstate the line. On the 15th I phone again and I was told the notes on the system reads that they tried to phone me but they could not get hold of me on the number I gave the lady. Funny it is the same number that they used to sent me the reference number for the case and I receive it what a nice excuse. Since then everyday that I phoned I am being told the same story that a email has been sent for escalation so the question know is WHO IS NOT DOING THEY JOBS and what departments is this that only runs their communication level only on email. I mean why is there a call centre if a voice machine can tell you that a email has been sent. Puppets If you ask me I want that job where my client is not important enough for me not to go the extra mile. Why am I paying if all my data and mintues will expire most of the time yes my account was overdue but you can never wait for three weeks since you paid to be reconnected again when they promised 72 hour turnaround time spam.</p>