Pathetic customer service

I had been experiencing internet connectivity problems with Telkom since 15 June 2019.0

Numerous call centre agents have given different explanation ranging from "Telkom is currently switching their roaming partner" to "maybe it is a problem with your phone".

My case was finally escalated on Sunday, 6th July 2019, and I was advised that an individual from Telkom's technical department would give me a call once my case has been escalated, and this can take up to 72 hours(which as I was told included weekends).

Having had my 12 gigs of data expired on 07 July, I once again called Telkom on 11 July to find out the progress on my case and if I would be compensated for the data that I had lost due to not being able to use the data on my sin.

I was then advised that queries take up to 72 hours which does not include weekends. When requesting to speak to a manager, I was advised that there is no managers available to speak to me.

If this is the type of service Telkom offers its customers then the company may as well close its doors.