Pathetic customer service

Worst company to do bussiness with. My Telkom internet get cancelled by some bright spark at telkom on 26 March 2019. # weeks later still no luck. (Nobody seems to know what to do to fix this) I instruct them to cancel my fixed line as I have no use for it anymore. (No internet and no help from them). Since then I spent about 18 hours on the phone to have it cancelled. NO luck. They keep on sending me to different departments and still nobody can help me. I spoke to 19 different people over the last +-12 weeks. I wrote emails to a few telkom email adresses and they just dont give a damn. No response from any of them. The last email was sent to their so called escallation center ********** All I got was an automated response that they received my email. NO answer or any help from them. Their system is set up in such a way that you can not get to speak to somebody that can really do something about your complaint as all the call center employees come up with excuses and no real solutions. Pathetic customer service.