Pathetic customer service

Cables we ****** in my area and I was told they will not be replaced. I opted for wireless router which was suggested by telkom. An order was placed by a telkom agent on the 8th March (ORDER NUMBER - ********** 13A) and expected delivery will be after 3 weeks but till this day no order was delivered, I only received a SIM card. What will I do with SIM with a router? I had countless follow ups with Telkom. 1. I called to inform them I only received a SIM card on the 12 March, agent told me orders I delivered separately. Router to be delivered the following week 2. I call on the 18th to follow up, agent told me there is no stock, she has escalated my order and I will receive the order again the following week 3. I call today 1 April, an agent can't pick my order on her system but I can pick up my order online. Pathetic customer services, *********** and dishonest agent. They carry on their system acting busy as if they are assisting you instead they tell you dishonest information to get you off the phone. All this time I have been following up and being told incorrect information. If the order is not in their system, why did I receive a SIM card without router. Really this is ridiculous and I will be requesting service elsewhere. I have waited for this router for a over a month and I have received anything. The agents don't know what to tell me except lies. They even gave an a South Direct Marketing number to follow up on my order yet I placed an order with Telkom