Pathetic customer service

I have logged numerous calls with telkom regarding my WiFi and phone line I haven't had service for over a month. No one to date has been out to sort my issue. I can't even go to a telkom store to get assistance they send u to the phones. I do not have 1-2 hours to hang on for someone that isn't Gona do their job! Furthermore I'm being charged R900 for a R607 contract for the past 6 months this is absolutely ridiculous! when the consultant specifically advised that I will pay nothing more R607 and all calls are recorded. I want my issue sorted out as I have kids that need the facility and I refuse to pay.for the past month that I didn't have service! As they are to quick.to call you when you hav an outstanding instalment but will.take months to.sort out an issue!