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BJ
Bjorn J

1 reviews | Active since Jun 2018

27 Jun 2018, 15:14

Pathetic Customer Service

Telkom must have the worst customer service I’ve ever experienced. I have been asking for a letter stating that my Telkom account has been settled, but to no avail. I complaint via their Facebook platform on 19.05.2018 and received feedback on 23.06.2018 requesting a private message to be sent. This was done with all the info requested. In addition to my query concerning the letter confirming that my account is now settled. I purchased data via my FNB app on 25.04.2018. The data did not come through. Instead I received an SMS apologizing for the processing delay. The ref number I received with this SMS is MR0017FVUX. I then received another SMS on 10.05.2018 with case number ********** 7 indicating that the issue has been escalated to the relevant department. To date, I have not received the data I had purchased or any other feedback in this regard.

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BJ
Bjorn J's update19 Jul 2018, 16:02
Reviewer Update
Good day. I have received a letter stating that the Telkom account has been paid up and settled. Please can I receive an ETA as to when my data query will be resolved. It has been 9 working days (including today) since the above response was received. The data issue has been pending since April this year. I cannot understand that it takes this long to resolve this matter.