PATHETIC CUSTOMER SERVICE

I upgraded my contract with Telkom , I called them to upgrade I received my phone last week and never received a sim card with it. The lady I spoke to who handled my upgrade told me the phone comes with a new sim card so my old sim will be blocked and within 24 hours my old no used be linked to the new sim. So I have been calling them since Friday for which I wait 15 minutes for them to answer a call and im phoning from my Vodacom sim which charges me . they’ve been shoving me around from calling this number to the other and no one can assist me. I am really frustrated a lady from Telkom phoned me Friday afternoon advising me to buy an unrica’d from shoprite , shoprite couldn’t assist because they had to rica it before selling it to me , I then drove all the way to Telkom in south gate they also couldn’t assist with my query but gave me an unrica’d sim. Ive been calling Telkom the whole morning and same thing being told to call this number and that number and still no one can assist me. im frustrated with this query I feel like giving the phone back . IM SICK AND TIRED OF TELKOMS CONSULTANTS THAT CANT ASSIST ME I MUST SAY VODACOMS CUSTOMER SERVICE IS SO MUCH BETTER AND EASIER MY TELKOM SIM IS EVEN BLOCKED ********** 380