Pathetic Customer Service

Fault reported on Wednesday. Supposedly fixed on Thursday. But my adsl has been down for 3 days. I work from home! They closed it, but it was never fixed the first time. It only worked for an hour. Then the line went down again. I was forced to log another fault and told I would have to wait in the queue again! Unacceptable service! I have been a customer for over 35 years. I am going to close my account now. Consultants refuse to let me log a complaint or talk to a manager.