vM
violet M
1 reviews | Active since Jun 2017
30 May 2018, 10:49
Pathetic customer service
Very poor service. Signed for upgrade from adsl to fibre . Came and installed on 19th may 2018. Said they will give me pin to access my i ternet within 24 hours. Upto now i am waiting. Call centre takes more than 30 minutes to up calls. When they do they shant you between sales and tech team. Lost 8 days of business. Logged on to portal on 30th to cancel service but even their system cant finish the process of cancellation. This is unacceptable and apathetic. I dont want your product anymore. Cancel it as you have not delivered . Violet molobeka. ********** 275
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Replies (2)vM
violet M's updateReviewer Update
10 Jun 2018, 16:57Today is the 10th june 2018. Upto moe i have had no internet and i have been forced to buy data in order to do my business. This is unacceptable. If you cant even get the product to me how can i ecpect you to give good service for next two years? This is why i asked for this service to be cancelled before it can start. I installation was done 19th May and i was supposed to be connected after 48 hours but you did not deliver.
After i cancelled my the service on line on 31st May i was supposed to get a call from you to confirm my cancellation but upto now i am waiting. You really have no concept of customer service. You might consider hiring a customer service specialist if you have to stay afloat in this competitive environment. At the moment uou are messing up big time. Kindly go ahead and cancel service so i can give business to the people who really want my money.
vM
violet M's update10 Jun 2018, 16:57
Reviewer Update
Today is the 10th june 2018. Upto moe i have had no internet and i have been forced to buy data in order to do my business. This is unacceptable. If you cant even get the product to me how can i ecpect you to give good service for next two years? This is why i asked for this service to be cancelled before it can start. I installation was done 19th May and i was supposed to be connected after 48 hours but you did not deliver.
After i cancelled my the service on line on 31st May i was supposed to get a call from you to confirm my cancellation but upto now i am waiting. You really have no concept of customer service. You might consider hiring a customer service specialist if you have to stay afloat in this competitive environment. At the moment uou are messing up big time. Kindly go ahead and cancel service so i can give business to the people who really want my money.
vM
violet M's updateReviewer Update
10 Jun 2018, 17:07My online cancellation was done on 31 May 2018 and my reference number is ********** 7. I am still waiting for telkom to confirm cancellation so that i get other serivice providers who are serious about adding value to their clients. So far telkom do not seem to know what they are doing.
vM
violet M's update10 Jun 2018, 17:07
Reviewer Update
My online cancellation was done on 31 May 2018 and my reference number is ********** 7. I am still waiting for telkom to confirm cancellation so that i get other serivice providers who are serious about adding value to their clients. So far telkom do not seem to know what they are doing.