Pathetic customer service

I app**** for a contract phone in Beginning March (IPhone 5s, R249 per month, space grey) at Cavendish Square, Claremont. It was told to me that they don't have stock of that specific phone and the procedure would be to place am order by their headoffice and if their headoffice doesn't have then they will source it for me by other branches. However my contract needs to be approved first. The next day I got notified that my application was approved. Now, 4 weeks later I heard nothing from telkom store whether they got the phone or not. How far the order is. After using my time going into to store to find out and calling numerous times only to be transferred to Kenilworth Centre branch and they can't help me.