CH
Clarissa H
1 reviews | Active since Feb 2018
27 Feb 2018, 09:16
Pathetic Customer service
I logged a call on the 12 of February Ref# ********** 9 regarding not being able to access the data advertised with my new contract. I have made several follow up calls, tried to escalate to managers in call centres but no one can help or get back to me to resolve my problem. Is telkom only good at billing debit orders on time without providing services advertised to the customer?
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Clarissa H's updateReviewer Update
25 Mar 2018, 12:53Hi Bronwyn
The fact that my query is only being responded to a month later says a lot for telkoms overall customer service.
Please advise on the lead time for my problem to be resolved and I trust the Telkom will credit me for the 10 gig per month for 3 months, as advertised when I took the contract.
CH
Clarissa H's update25 Mar 2018, 12:53
Reviewer Update
Hi Bronwyn
The fact that my query is only being responded to a month later says a lot for telkoms overall customer service.
Please advise on the lead time for my problem to be resolved and I trust the Telkom will credit me for the 10 gig per month for 3 months, as advertised when I took the contract.