Pathetic Customer Service

On Saturday 17 Feb 2018 I bought data for my daughter to use at USB at Tyger Valley branch. Before I bought the data I enquired whether there was reception/coverage in De Waal Rd Stellenbosch. I was assured there was. On Monday my daughter tried to use the ****le to do assignments only to find that she could not even get a signal. I was livid to say the least. I went back to the Tyger Valley branch and demanded a refund as I would have to buy data at another service provider that does have signal there. I was told that they would have to investigate or alternatively I must use the data. What a chee****!!!!!!! The University is not interested whether Telkom has signal or not, students must hand in their assignments on time. Needless to say time is ticking away and so are the days to the data expiring. I had to buy additional data at Vodacom, which exactly works!!!!!!!!!!! YAY. I sent the Manager, Mr Du Preez an email yesterday and am yet to hear from him. #Telkommustfall.