Pathetic Customer service

I have a mobile contract with Telkom which was ending in November 2017. I was required to place 1 month notice to either renew or cancel. I handed in written notice requesting for the contract to be cancelled but the mobile number to be transferred to prepaid. turnround time was pathetic. In January 2018 my mobile number was cancelled. it took Telkom 3 months to do the incorrect request. I then logged a request on the 11 January 2018 to have my number reinstated. its now the 26 january 2018 and nothing has been done. i have made numerous follow up calls regarding this to no avail. this is terrible customer service. I spoke to a Coutlyn bethanie on the 25 January 2018, who assured me that the number will be activated with the next 2 hours.