Pathetic customer service!

We arrived home on the 1st of January 2018 to find that our WiFi at home was not working. My husband went to work the next day to find that his business WiFi was also not working. We promptly called telkom and reported the fault. I have done many follow up call to check on the progress of my reported fault. I’ve been assured that my problem has been tagged as urgent and then escalated. Today is the 12th. Nothing has been done. I’ve still got no WiFi. My husband has no WiFi at his practice. I’ve received two messages from telkom to say that the problem is being worked on. 12 days and counting! What kind of customer service is this? I’ve asked to speaker to a higher authority when I’ve called in to telkom but obviously there is nobody willing to actually take responsibility. How long should I continue to pay telkom for a service that I am not receiving? And I know for a fact that I’m not the only one. Telkom doesn’t even have a branch in the entire south coast region, we’re expected to go to Galleria if we need anything! We are so fed up with telkom and would like to know when our service will resume. Also will telkom be paying for my data costs that I’ve incurred having had no WiFi for the last two weeks?!