PATHETIC CUSTOMER SERVICE!!!

THE BELOW IS MY LAST MAIL I SENT TO TELKOM ON THE 1ST DEC following an issue that has been Pending since beginning of November...And they haven't responded. I'm just wondering when people go to telkom for an interview , what s****s do they need to have ? because they have ZERO CUSTOMER SERVICE S****S.

Good Day Nozipho / Natheer

This is such BAD SERVICE that we as "paying customers" are receiving from telkom. It's been over 3 weeks and no one has responded to my husband's mail.

The thing that is very upsetting about this is that the mess up was done by telkom's employee but now we(my husband and I) have to keep following up as if telkom is doing us a favor.

The last time I checked we pay telkom every month therefore we expect great service...which is a FAR fetched thing when it comes to telkom recently.

If it wasn't for Natheer Baderoen (thanks for your assistance) we wouldn't have found out that Nozipho Lesela cancelled/messed up my contract , no sure where she got the go ahead to do so.

We were being sent from pillar to post by all other telkom staff and call centre members we were in contact with to assist in resolving this query , while it took Natheer 5 minutes to figure out where the problem was.

Telkom and some of it's employees are very disappointing , we've been following up for over a month now and NOTHING positive has come from this issue .

I AM FOLLOWING UP FOR THE LAST TIME TODAY , please see below and action ;

1. We want the same October router special that we app**** for re-activated this month - STILL DE-ACTIVATED

2. we want feedback before midday on Monday the 4th Dec - STILL NO RESPONSE

3. Please make sure my account is not touched / deducted for something that wasn't even active for a week. - THEY DEBITED MY ACCOUNT FOR SOMETHING THAT DOES'NT EVEN WORK.

I trust someone will do something about my complain.