Pathetic customer service

I logged a fault with Telkom on the 22nd November 2017 after my phone lines and internet stopped working. This has been happening every alternate month and for the last couple of months. Everytime I call Telkom customer services to check on the progress they tell you the same old story over and over again that they are investigating options to restore services or they will endeavor to resolve the problem ASAP. They also tell you that the problem is with the cable department. Soon its gonna be almost 3 weeks just like previously where Telkom did sweet nothing in speeding up the repair process. Its rather ironic that Telkom advertises all the special offers they have over the media when they can't fix a cable that was damaged by a fallen tree some 500 metres from my residence.

I've been a faithfull customer of Telkom for more than 20 years and I have never experienced such pathetic and ineffecient service from Telkom previously. The turnaround time nowdays seems to be a minimum 3 weeks if one is lucky. Telkom is quick to bill you at the end of the month for their services and then one has to call them to have the phone bill amended to the proper amount. It seems as if the one hand does not know what the other hand is doing. The last response I received from Telkom was that they will try to resolve the problem within 48 hours. Time has moved on and I'm still waiting and I have never seen a Telkom technician in the area.

My reference is 784CNK221117 and my telephone number is ********** 931.