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RK
Rehaan K

1 reviews | Active since Apr 2015

13 Nov 2017, 11:59

PATHETIC CUSTOMER SERVICE

Once again im utterly disappointed with the quality or complete lack of service thereof provided by Telkom. I have been waiting about 4 weeks for a relocation of my line to be completed and I was promised that this would be done in one week. I received a message stating that a technician will be sent to complete my order today and even called to make sure that this information was correct. The agent at the call centre confirmed this to be correct but after waiting a few hours I called in again and was told that it would have to be rescheduled due to the sms system being faulty and that they have no idea why the agent confirmed it will be done today

This is absolutely pathetic and a complete disregard for customers that are paying for a service that they aren’t receiving.

I want my line fixed TODAY !!!!!!

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Replies (2)
RK
Rehaan K's update14 Nov 2017, 11:06
Reviewer Update
I would like to say thanks but hows this for quality service. Today i receive a message saying a technician will be dispatched. I await his phonecall as per the call centres instruction only to find out he came by without giving me a call. I wasnt there at the time as I work during the week and according to the worker in the yard the technician just left without even trying to call me. Till now I am still waiting for his call but I guess I should just get used to Telkom being beyond useless in every way possible. I expect this matter to be sorted in a professional manner by the end of today else I would be forced to resort to legal action.
RK
Rehaan K's update14 Nov 2017, 13:05
Reviewer Update
Ok so I've just received even more spectacular news. The technician gave me a call and stated that the cables are still damaged and haven't been repaired yet thus he will have to log this with the cable department. THIS IS THE SECOND TIME TELKOM HAS TOLD ME THIS AFTER 3 WEEKS ! The exact same thing happened when the technician came out a month ago so why would they send him out again if the cables werent repaired and promise me that the installation will be completed today ??? Clearly nothing has been done to sort out my line and ADSL yet I am still paying for a service that I am not receiving. I have no words anymore as to how pathetic and useless Telkom is towards their clients.