Pathetic Customer Service

On the 15/09 at 7:30pm I had the unfortunate experience of talking to call center agent Tsepo Ntsane to assist me with my bill. This agent blatantly showed his disinterest in helping me from the time he answered. In a nutshell, everything I asked him I had to ask 3 times, he blatantly ignored me when I asked questions till the point that I had to tell him I just asked for something. He was not sure about anything he confirmed and argued with me when I told him what I do and do not have on my accounts. TWO of the SIX contracts I have has been changed without me being made aware of it. At the end of the call I asked to speak to his manager, who he said was Jabu Malete, he told me he was busy and will call me back and I said ill hold as I know this will not happen, he refused and said I cannot hang on and he assured me the manager will call back and if the manager doesn’t, then he will. Guess what? No one called me back and my query is still not sorted.