Pathetic customer service

So the best news from Telkom and the reason why we have to wait so long on hold is because there is no Managers or team leaders working over the weekend. It is pathetic that you must hold for 1H10 before a call is answered. Then a agent is not allow to give there manager or their surname so that you can find out who they are for the escalation. Then if you request for the call recording to be forward to you and to be escalated to a higher party, they advise they do not send out the recording. No wonder why Telkoms quality is down the drain. The agent i spoke to a few minutes ago is Matthew his Team Leader name is Isaac and Call centre managers name is Jacob. Dont know how true this information is. Call started around 19:07pm on the 31/01/2015. Now the ultimate question. Will Telkom comment on this post. Now waiting for the agent to complete the logging and it looks as if he has hung up. Another point for TELKOM