Pathetic customer service

I visited the Telkom Direct store in Canal Walk on the 18/12/2015, where I was assisted by a customer service consultant by the name of Thobeka. Firstly when asking how she could be of assistance she barely made eye contact with me. Secondly when she spoke to me she was abrupt and asked irrelevant questions relating to my period of employment out loud which I found to be highly unprofessional. She accused me of being a prepaid customer when I had a contract with Telkom mobile. I was asked questions about orders on there system and system errors as if I was an employee of Telkom SOC Ltd and had knowledge of the operating system used. She wasted 2 hours of my time and struggled to process an order for a device and when I suggested she get another employee to assist she chucked everything down and screamed for someone else's assistance. During my time at the store she offended another gentleman when she tried assisting both him and me at simultaneously. I was highly disgusted by the customer service experienced on that day and more so the attitude of Thobeka and will never forget it.