Pathetic customer service

So after being told I couldn't upgrade my contract I found out online that I could, I just need to do it at store. I then stood in a line for an hour!!!!!! Before getting service, only to be told that I cannot use my drivers licence to do upgrade and I need my ID book, although when I took the contract out, I used my drivers licence. This is now the 4th story I have gotten regarding an upgrade. Why are you so useless? And why is it so hard for me to give you more of my money!!!!! **** you Telkom, you are pathetic, try hiring some people with brains and customer service. I will Telkom my business elsewhere and I hope you go bankrupt