PATHETIC CUSTOMER SERVICE

After my 1st complaint on HP, i was contacted for further details. After those details were provided, NO ONE contacted me until i continuously called, went in store & sent messages on the FB page. Is this what a customer has to endure for a service i have PAID for?? After a 3 week delay of not receiving my handset, it came yesterday, wrong model, wrong color! I query this & i get no response except 'we apologise & an agent will contact you'. After waiting for an agent the entire day, I went to the Cresta store where the sales lady refused to assist as it was '7 mins to closing time'. She refused to even take my contact details stating that if i wanted assistance i would have to come back the next day. The gentleman that took my details very reluctantly was named Kingston. The sales lady stated she didnt want to take my details as she wasnt going to be in. A friend then app**** online for a contract Upon filling in the application received a msg that an agent would call him to confirm. No call came but an sms stating the debit had gone through for the initial amount was received. I am tired of promises that someone will contact me. I need this resolved or the entire order cancelled