PATHETIC CUSTOMER SERVICE

Over 2 weeks ago i decided to take a mobile contract with Telkom. All was approved and the initial debit taken from my account. I was told within 3 working days i would have the device. Now 2 weeks later, i have nothing and i cannot get a hold of ANYONE to assist me with this query. I have called innumerable times, and have had to hold for over 20-30mins at a time and each agent keeps passing me on to someone else. I have tried chatting to an agent earlier today who was so dense! Had no clue about what i was asking & then disconnected the chat!<br> Each person i speak to requests i call 10213, but there is no answer all day.<br> <br> I have NEVER experienced worse customer service ever. If someone cannot assist me, i request the order be cancelled & the refund be done. Telkom has no respect for peoples time!!