Pathetic Customer Service

I have requested that my banking details be updated three times before as I have changed banks and was under the impression it was done. So when I received a SMS from Telkom saying my account was overdue and I had to make a payment within 48 hours to avoid my services being interrupted,I was very annoyed and went in store to make a payment and update my details. The store assistant told me I had to change my banking details by calling the call center and that I had to make a manual payment by ABSA. I successfully made a cash deposit within a hour of receiving the SMS yet my lines were suspended this afternoon. The call center agents were very useless and wouldn't put me through to a manager. I refuse to wait 3 days for my lines to be opened when a payment was made! I never have this problem with my other phone that I've taken out with Vodacom. I can't wait for my contract with Telkom to end! Absolutely pathetic service. <br>