Pathetic Customer service

I have been on the phone trying to get through to Telkom business for the past TWO days. I have never in my life received such bad service, or yet NO service at all. When I called in yesterday and finally got through to Cancel our office broadband with Telkom, i got told that i need to contact a different number! Which i have done, only to ring a couple of times and then gets cut off. I have been phoning Telkom back since then as I need this sorted but I will hold for anything from 30 minutes up to an hour! With still no answer! How will I ever get through my day and get my work done if I need to hold the line for the entire day just to hope someone will answer?? YET WE PAY Telkom for service!!!!??? Where is the service we pay for?!? Or are we just another company that Telkom could not care less about?!?!?!?!?!?!??!