Pathetic Customer Service

How on earth is it possible to not get through to the customer services department.

I am due for an upgrade. I went to the Telkom branch on Saturday, 09 November 2019, a waste of my vark time. Got there and then this guy told me after I gave him my ID book and Service number that my profile is greyed out and I need to call head office on Monday, which is today 11 November 2019. I called hundreds of thousands of number but being sent from pillar to post.

I just want to know can I still upgrade since my contract date expired on the 10th of November 2019.

Or I will just cancel this whole damn thing. Their service is really ***.

Can one of the damn agenta just contact me so that I can know what my next step is. Contact number: *** Service number: *** (number in question).