Pathetic customer serivice

I recently took out a new contract with Telkom - the device was delivered to me on the 14th of September 2017- to date I have been calling Telkom to beg them to activate my SIM card.

On the 20th I called in and was give a reference number ( ********** 5) as my case was supposedly escalated on my behalf. Was told my matter would be resolved that Friday.

Friday came and gone and nothing was done - I called in the Saturday and was told case would take nine days to resolve.

To this date I am still begging. Seemingly no one can take accountability for my case - the call center says all the can do is escalate and wait for feedback.

Everyday it's a new story - no one seems to care, just another customer blowing off steam. Today one of the team leaders advised that they were dealing with Cell direct who was responsible for activating my sim and I was more than welcome to call them directly if I wanted.

When I asked for the complaints departments number I was referred to the website. He said he couldn't give me a managers name or contact number and could only liaise with them via email or website.

The service I have received thus far is pathetic,some of the agents have really sounded like they wanted to help but all that good is useless if no delivery thereafter, I've logged a complaint on the website days ago thinking something would happen. I parcitipated in the after call survey and nothing.

Telkom - What a joke ?