PATHETIC CUSTOMER CARE AT TELKOM

<p>So almost more than a month has passed since i lodged a complaint regarding my account, because it has been offline since Dec 2016 up until today, reason being is because they didnt debit my account. My complaint went to Nicholas Ashton and Wynand De ****, everytime i have to run after them to enquire what is the progress with this problem and every time they apologise yet nothing is being done. I pay R430.38 per month, so for the 3months that they havent deducted it should amount to R1291.14 in total. but Today after a long time i get a reply from Wynand De **** saying that i must eft R1929.38 in order to have my account re activated and have this problem sorted. These guys have been very unhelpfull and very *********** with attending to my problem and no care what so ever for my problem, whoever reads my complaint i can sincerely advise you to never chose telkom as a service provider. I am very very dissapointed because i am a loyal client and do not deserve this bad treatment. if i had the choice id defnitley switch to vodacom instead. They are so bad with tending to customers interests.</p> <p> </p> <p>Reza Van Schalkwyk </p> <p> ********** 350089</p>