Pathetic Customer Care.

To call the service pathetic, would actually be a compliment at this point. We placed an order for a new fiber line towards the end of November 2021. We received the new modem in reasonable time and then left it to the December holiday season as the excuse for Telkom as to why a technician couldn't be sent.

Our initial order was placed with Link Afrika. Telkom assured us an order was placed. Link Afrika said otherwise. Telkom even gave us a date that the technician will be dispatched. My partner took a day off work, yet no technician showed. When we brought up the issue with Link Afrika directly, they said no such order was placed and that they were completely unaware of any such arrangement. It took us nearly a month to find out that the infrastructure from Link Afrika was bought out by Metro Fibre in our area. WE, the client, had to call Telkom to tell them about this news. Surely Telkom would have known about this when placing an order?

We bit the bullet and placed a new order through Metro Fiber on the 25/01. 2 months after our initial order was placed. Now we are told there is no order that has been placed and we need to place a new one. Telkom consultants have repeatedly told us the same story, only for us to find out that it isnt the case.

We have gone full circle in the past 2 months and while we've been assured that the issue has been escalated (AGAIN) and that our order has been placed (AGAIN), I have zero faith that any of the Telkom management has lifted a finger to resolve the issue. *********** and useless customer service are the more people friendly words I'll use to describe my experience with Telkom. I am just one of many.